The Service Technician II is attentive to Samuels & Associates’s goals relative to resident satisfaction and resident retention. The Service Technician II is responsible for completing make-readies, conducting preventive maintenance, and maintaining the physical condition and appearance of the site. The Service Technician II is required to respond when scheduled on the on-call rotation.
The Chief Engineer has the primary authority to determine the exact “day-to-day” duties of the Service Technician II. This determination will take into consideration the Technician’s skills, experience, and career goals, and how they best fit into the operational needs of the property. The Service Technician II will work under the tutelage of the Chief Engineer or Service Technician III, if applicable, and will continue to be trained with the expectation of eventual promotion to Service Technician III.
Essential Duties and Responsibilities include the following. Other duties as assigned.
Diagnose and perform routine maintenance/repair involving the following on a daily basis:
- Electrical and plumbing (including sewer lines).
- A/C and heating systems (proper certification required for some repairs).
- Water irrigation or fire sprinkler systems.
- Stairs, gates, fences, patios, railings.
- Tile, carpet, flooring.
- Roofing, gutters, fasteners.
- Interior/exterior lights.
- Fireplaces, ceiling fans.
- Gas fixtures and appliances.
- Shutters, doors, cabinets, windows, sliding glass doors.
- Boiler, gas, and electric.
- Door locks, mailboxes and locks.
- Security systems and fire protection equipment.
- Water Intrusion – all repairs including AMG.
- Wall repair.
- Pool area, tile, spa, pool furniture, pool system equipment, i.e. heaters, filters, pumps and motors.
Assist in keeping common areas neat and free of trash and debris.Rake, sweep, and shovel as circumstances warrant.
Inspect vacated apartments and complete make-ready checklist.Inform Chief Engineer or General Manager of needed services and repairs.Routinely perform duties to restore apartments to “market ready” status.Re-inspect vacant apartments after make-ready operations have been completed to determine quality of work performed.
Maintain accurate records regarding preventive maintenance, service requests received and completed, expenditures, apartment make-ready status, work in progress, etc.
Constantly be aware of and report to the Chief Engineer and General Manager the condition of physical property throughout the community and immediately correct unsafe conditions (i.e. broken access doors, broken steps, open holes, broken/burned out exterior lights, etc.).
Report all major repairs and requisitions to the Chief Engineer and General Manager prior to any expenditure of funds.
Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same.
Schedule and perform routine preventive maintenance on all appropriate equipment on a regular basis. Inspect and maintain all tools in excellent condition.
- Perform work area clean-up and safety-related duties.
- Wear back support belt when lifting more than 25 lbs. or while performing repetitive bending and stooping functions during working hours.Use safety equipment (goggles, masks, gloves, etc.) as tasks dictate.
- Know and adhere to all federal, state, and local laws as well as all policies and procedures contained in the manuals issued by Samuels & Associates or as otherwise communicated (verbally or in writing) to associates.
- Know all log and record keeping procedures.
- Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of the following tools:
- Hand Tools:Various wrenches, screwdrivers, grips, sledgehammer, hammer, snips, posthole diggers, saws, etc.
- Power Tools:Wrenches, grinder, sander, drill, saws, etc.
- User-Moving Aids:Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders.
- Mechanical Equipment:Motors, pumps, compressors, blowers, electric and hand powered augers, etc.
- HVAC and EPA certification and working knowledge of HVAC systems preferred.
- Measuring Devices:Voltmeters, ohmmeters, testing meters, moisture meters, PH tests, etc.
- 1 – 2 years related experience.
- Ability to provide customer service with direction.Must have demonstrated customer service skills.
- Multi-Family experience helpful.
- 1 year in current position before advancement opportunity.
Customer Service Requirements
- Demonstrates commitment to deliver outstanding customer service.
- Takes ownership to personally resolve customer problems (or find someone who can).
- Committed to following-up with customers in all instances in a timely manner.
- Strong sense of accountability - ensures that you will do what you say that you are going to do.
- Creates a personal connection with customers – smiles, warm greetings, acts friendly and respectful, listens.
- Constant need (66% to 100% of time) to be on feet.
- Have frequent need (66% to 100% of time) to perform the following activities:
Bend/stoop/squat/kneel – Perform routine maintenance/repairs, pick up debris.
Climb stairs – Routine duties require access to 2nd and 3rd floor apartments
Push or pull – Move equipment, appliances, open and close doors, etc.
Reach above shoulders – Perform routine maintenance/repairs, paint, stock and remove equipment.
Climb ladders - perform routine maintenance repairs.
Grasping/turning – Handle tools and equipment; perform routine maintenance and repairs, phone.
Finger dexterity – Handle tools and equipment, perform routine maintenance and repairs.
- Lifting / carrying – supplies, blowers, ladders, etc.
Over 150 lbs. – rare need (less than 1% of time)
Between 75–150 lbs. – Rare need (less than 1% to 33% of time)
Between 25-75 lbs. – constant need (66% to 100% of time)
Between 1-25 lbs. – constant need (66% to 100% of time)
*Note: Lifting and carrying weights exceeding 50lbs. is often best accomplished with assistance from one or more person. Examples of heaviest items lifted include washer/dryers, A/C units, abandoned sofas, etc.
- Constant need (66% to 100% of time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instructions from staff and residents.Constant need to see small detail when performing routine maintenance duties.
- Frequent need (33% to 66% of time) to see things clearly beyond arm’s reach (oversee assistants, observe problems throughout property)
Constant need (66% to 100% of time) to communicate with assistants, residents, vendors, and on-site staff.Must have listening skills to diagnose needed repairs, etc.
- Constant need (66% to 100% of time) to verbally communicate with assistants, residents, vendors, and staff.
- Proficient in English language.
- Occasional need (1% to 25% of time) to utilize personal transportation to pick up replacement parts and supplies from vendors.Rotating “on-call” status may occasionally require expedient travel to assigned property at a moment’s notice.
- Safe driving and maintenance care of the maintenance vehicles/machines.
- Valid driver’s license.
- Constantly indoors (66% to 100% of time).Frequently outdoors, all conditions, often for extended periods (33% to 66% of time).
- Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc.Example, apartment immediately after make-ready.
- Frequent need (33% to 66% of time) to work in awkward and confining positions.
Apply common sense understanding to carry out simple one to four step instructions.Deal with standardized situations with occasional or no deviations from standard procedures.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.